Can I cancel eFax online?

Technically yes, through Account Details → Billing → Cancel My Account — but many users report the button is broken or redirects to chat. If the online option fails, call 1-800-958-2983 (24/7) for the most reliable result.

What is the eFax cancellation phone number?

Call 1-800-958-2983 (available 24/7) to cancel your eFax account by phone. For eFax Corporate accounts, the number is 1-888-226-3466. Always ask for a cancellation confirmation number before you hang up.

Does eFax give refunds when you cancel?

No. eFax's standard policy is no prorated refunds — you keep access until the end of your paid period but won't be reimbursed for unused days. Some users have obtained refunds by escalating to a supervisor or filing a BBB complaint.

Can I keep my eFax fax number when I switch providers?

Almost certainly not. eFax's terms state you are not the owner of any number assigned to you, and porting an eFax-assigned number out is prohibited — with a $500 penalty for attempting it. Get a new number with your new provider and notify contacts before canceling.

What is a good alternative to eFax?

mFax is the most cost-effective switch for most users. Personal faxing starts at a fraction of eFax's $16.95–$20/mo plans, and mFax Business includes HIPAA compliance starting at $20.99/mo. See our full [comparison of mFax vs. eFax](/blog/mfax-vs-efax/) for a side-by-side breakdown.

How to Cancel eFax: Step-by-Step (And What to Use Instead)

Canceling eFax is harder than it should be — the online button often doesn't work, and phone holds can drag on. This guide walks you through every method to cancel your eFax account, what to do first, and which services are worth switching to.

Frequently Asked Questions

Can I cancel eFax online?: Technically yes, through Account Details → Billing → Cancel My Account — but many users report the button is broken or redirects to chat. If the online option fails, call 1-800-958-2983 (24/7) for the most reliable result.
What is the eFax cancellation phone number?: Call 1-800-958-2983 (available 24/7) to cancel your eFax account by phone. For eFax Corporate accounts, the number is 1-888-226-3466. Always ask for a cancellation confirmation number before you hang up.
Does eFax give refunds when you cancel?: No. eFax's standard policy is no prorated refunds — you keep access until the end of your paid period but won't be reimbursed for unused days. Some users have obtained refunds by escalating to a supervisor or filing a BBB complaint.
Can I keep my eFax fax number when I switch providers?: Almost certainly not. eFax's terms state you are not the owner of any number assigned to you, and porting an eFax-assigned number out is prohibited — with a $500 penalty for attempting it. Get a new number with your new provider and notify contacts before canceling.
What is a good alternative to eFax?: mFax is the most cost-effective switch for most users. Personal faxing starts at a fraction of eFax's $16.95–$20/mo plans, and mFax Business includes HIPAA compliance starting at $20.99/mo. See our full [comparison of mFax vs. eFax](/blog/mfax-vs-efax/) for a side-by-side breakdown.