Dropbox Fax — formerly HelloFax — lets you send and receive faxes entirely online, straight from your browser, email, or Google Drive. This guide walks you through every sending method, pricing plan, and what to know before you sign up.
Frequently Asked Questions
Is Dropbox Fax the same as HelloFax?
Yes. Dropbox acquired HelloSign — the parent company of HelloFax — in February 2019 for $230 million. HelloFax was officially rebranded to Dropbox Fax in 2024. The service still runs at app.hellofax.com but is now marketed as Dropbox Fax at fax.dropbox.com.
Does Dropbox Fax have a free plan?
Yes, but it's very limited. The free plan gives you 5 pages as a one-time trial allotment — not 5 pages per month. After that, you pay $0.99 per fax (up to 10 pages) or upgrade to a paid plan starting at $9.99/month.
Does Dropbox Fax have a mobile app?
No. Dropbox Fax does not have a dedicated iOS or Android app. You can send faxes from a phone using the email-to-fax method or the mobile browser at app.hellofax.com. For a full-featured fax app, [mFax](https://mfax.to) is a strong alternative.
Is Dropbox Fax HIPAA compliant?
Not on standard self-serve plans. HIPAA compliance and a Business Associate Agreement (BAA) are only available through Dropbox's enterprise sales channel, with a minimum contract value. Standard subscribers should not use Dropbox Fax for Protected Health Information (PHI).
Can I receive faxes with Dropbox Fax?
Yes, but only on paid plans. Subscribing gives you a dedicated fax number in the US, UK, or Canada. Received faxes arrive as PDFs in your email and account dashboard, and can be automatically saved to Dropbox or Google Drive.