Yes. 8x8 includes Internet Fax in all X2 and higher Work plans at no additional charge. Each user gets a dedicated virtual fax number managed from the 8x8 Admin Console. There is no standalone fax-only subscription — you must subscribe to a full 8x8 Work plan.

Can I send a fax from my phone using 8x8?

No. The 8x8 Work mobile app supports receiving, viewing, and managing faxes, but you cannot send faxes from the mobile app. Sending requires the 8x8 Work desktop application on Mac or Windows.

Is 8x8 fax HIPAA compliant?

Yes. 8x8 X Series plans include a signed Business Associate Agreement (BAA) and use data-in-motion encryption for all communications including fax. 8x8 holds ISO 27001 certification and conducts annual security audits. Unlike some competitors (notably standalone RingCentral Fax), the BAA is available to all X Series subscribers.

How long does 8x8 store fax documents?

8x8 stores received fax content for 60 days, after which it is automatically deleted. A record of the sender, date, and page count is retained beyond 60 days. Download any important faxes promptly to preserve them permanently.

Can multiple users share one fax number with 8x8?

No. Each user requires their own dedicated fax number for sending. Shared fax numbers are not supported. This also means fax lines cannot simultaneously handle voice calls or SMS.

Fax at 8x8: Pricing, Process & Online Alternatives

8x8 bundles internet fax into its UCaaS plans — but it's not a standalone service, has no email-to-fax, and mobile sending isn't supported. Here's what 8x8 fax actually offers, what it costs, and when a dedicated fax service makes more sense.

Frequently Asked Questions

Does 8x8 offer fax?: Yes. 8x8 includes Internet Fax in all X2 and higher Work plans at no additional charge. Each user gets a dedicated virtual fax number managed from the 8x8 Admin Console. There is no standalone fax-only subscription — you must subscribe to a full 8x8 Work plan.
Can I send a fax from my phone using 8x8?: No. The 8x8 Work mobile app supports receiving, viewing, and managing faxes, but you cannot send faxes from the mobile app. Sending requires the 8x8 Work desktop application on Mac or Windows.
Is 8x8 fax HIPAA compliant?: Yes. 8x8 X Series plans include a signed Business Associate Agreement (BAA) and use data-in-motion encryption for all communications including fax. 8x8 holds ISO 27001 certification and conducts annual security audits. Unlike some competitors (notably standalone RingCentral Fax), the BAA is available to all X Series subscribers.
How long does 8x8 store fax documents?: 8x8 stores received fax content for 60 days, after which it is automatically deleted. A record of the sender, date, and page count is retained beyond 60 days. Download any important faxes promptly to preserve them permanently.
Can multiple users share one fax number with 8x8?: No. Each user requires their own dedicated fax number for sending. Shared fax numbers are not supported. This also means fax lines cannot simultaneously handle voice calls or SMS.