Does Ooma support faxing?

Yes. Ooma Office includes virtual fax on every plan — Essentials ($19.95), Pro ($24.95), and Pro Plus ($29.95) per user per month. Each user gets a dedicated fax number and receives faxes as PDF email attachments. Physical fax machine support is also available via an ATA adapter. Ooma Home Phone supports faxing on a shared line, but reliability is poor enough that Ooma's own support page recommends keeping a landline for reliable faxing.

How do I send a fax using Ooma Office?

Log in to office.ooma.com/user or open the Ooma Desktop app, click "Send Fax," enter the recipient's number (up to 10 recipients), attach a PDF or TIFF file (max 10 MB combined), optionally add a cover page, and click Send. Incoming faxes arrive automatically as PDF attachments in your email. Mobile fax sending is not supported — only the web portal and desktop app.

Is Ooma fax HIPAA compliant?

Partially. Ooma enables HIPAA mode and will sign a Business Associate Agreement (BAA) on the Pro and Pro Plus plans ($24.95+/user/month). The entry-level Essentials plan does not include HIPAA mode. Importantly, Ooma explicitly states its service "is not intended to store PHI" and makes no formal HIPAA certification claim — it adds encryption and BAA support, but healthcare organizations should evaluate carefully. See our [guide to HIPAA compliant fax services](/blog/best-hipaa-compliant-fax-services/).

What is the page limit for Ooma fax?

Ooma's Terms of Service cap fax usage at 500 pages per month under their reasonable use policy. Exceeding this is considered a violation. If your organization sends more than 500 pages/month, a dedicated fax service with a higher or unlimited page allowance is a better fit.

Can I fax from my phone using Ooma?

Not directly. Ooma's virtual fax can only be sent from the web portal (office.ooma.com) or the Ooma Desktop app — the Ooma mobile app does not support sending faxes. For mobile faxing, a dedicated app like [mFax](https://mfax.to) lets you send from your iPhone or Android in under 2 minutes.

Fax at Ooma: Pricing, Process & Online Alternatives

Ooma includes virtual fax in every Office plan — but only as a bundled add-on to a $19.95/user/month VoIP subscription. This guide covers exactly how Ooma fax works, what it costs, where it falls short, and the best standalone alternatives.

Frequently Asked Questions

Does Ooma support faxing?: Yes. Ooma Office includes virtual fax on every plan — Essentials ($19.95), Pro ($24.95), and Pro Plus ($29.95) per user per month. Each user gets a dedicated fax number and receives faxes as PDF email attachments. Physical fax machine support is also available via an ATA adapter. Ooma Home Phone supports faxing on a shared line, but reliability is poor enough that Ooma's own support page recommends keeping a landline for reliable faxing.
How do I send a fax using Ooma Office?: Log in to office.ooma.com/user or open the Ooma Desktop app, click "Send Fax," enter the recipient's number (up to 10 recipients), attach a PDF or TIFF file (max 10 MB combined), optionally add a cover page, and click Send. Incoming faxes arrive automatically as PDF attachments in your email. Mobile fax sending is not supported — only the web portal and desktop app.
Is Ooma fax HIPAA compliant?: Partially. Ooma enables HIPAA mode and will sign a Business Associate Agreement (BAA) on the Pro and Pro Plus plans ($24.95+/user/month). The entry-level Essentials plan does not include HIPAA mode. Importantly, Ooma explicitly states its service "is not intended to store PHI" and makes no formal HIPAA certification claim — it adds encryption and BAA support, but healthcare organizations should evaluate carefully. See our [guide to HIPAA compliant fax services](/blog/best-hipaa-compliant-fax-services/).
What is the page limit for Ooma fax?: Ooma's Terms of Service cap fax usage at 500 pages per month under their reasonable use policy. Exceeding this is considered a violation. If your organization sends more than 500 pages/month, a dedicated fax service with a higher or unlimited page allowance is a better fit.
Can I fax from my phone using Ooma?: Not directly. Ooma's virtual fax can only be sent from the web portal (office.ooma.com) or the Ooma Desktop app — the Ooma mobile app does not support sending faxes. For mobile faxing, a dedicated app like [mFax](https://mfax.to) lets you send from your iPhone or Android in under 2 minutes.