How much does Metrofax cost per month in 2026?

Metrofax plans start at $11.95/month for the Essential plan (500–550 pages). The Value plan is $14.95/month (1,000 pages), and the Professional plan is $37.95/month (2,500 pages). Annual billing saves roughly 17%. Overages are billed at $0.03 per page — the lowest rate in the industry.

Is Metrofax HIPAA compliant?

No. Metrofax does not offer a Business Associate Agreement (BAA) and is not HIPAA compliant. Healthcare providers, mental health practices, and any HIPAA-covered entity cannot legally use Metrofax for patient communications. For HIPAA-compliant faxing, [mFax Business](https://mfax.to/business/) includes a BAA starting at $20.99/month.

Does Metrofax offer a free trial?

Yes — Metrofax offers a 3-day free trial. A credit card is required and will be charged automatically when the trial ends if you do not cancel. Note that cancellation must be initiated through customer support, not the self-service portal, which has been a source of user complaints.

How do I cancel Metrofax?

Metrofax cancellation requires contacting customer support via live chat or email — there is no self-service cancellation button. Cancellation is confirmed via email with a confirmation number. Multiple users report difficulties cancelling and continued billing after requests, so keep your confirmation email as proof.

What is the difference between Metrofax and eFax?

Both are owned by j2 Global (Ziff Davis) and run on the same underlying platform. Metrofax is positioned as the budget option: more pages for less money, lower overage rates, and up to 10 users per account. eFax charges more but includes HIPAA compliance options and a longer 30-day free trial. For most small business users, Metrofax offers better value — unless HIPAA compliance is required.

Metrofax Review 2026: Honest Take on Pricing & Features

Metrofax offers the lowest overage rate in online faxing and a solid mobile app — but recurring complaints about cancellation, absent HIPAA compliance, and billing practices tell a more complicated story. Here's the full picture.

Frequently Asked Questions

How much does Metrofax cost per month in 2026?: Metrofax plans start at $11.95/month for the Essential plan (500–550 pages). The Value plan is $14.95/month (1,000 pages), and the Professional plan is $37.95/month (2,500 pages). Annual billing saves roughly 17%. Overages are billed at $0.03 per page — the lowest rate in the industry.
Is Metrofax HIPAA compliant?: No. Metrofax does not offer a Business Associate Agreement (BAA) and is not HIPAA compliant. Healthcare providers, mental health practices, and any HIPAA-covered entity cannot legally use Metrofax for patient communications. For HIPAA-compliant faxing, [mFax Business](https://mfax.to/business/) includes a BAA starting at $20.99/month.
Does Metrofax offer a free trial?: Yes — Metrofax offers a 3-day free trial. A credit card is required and will be charged automatically when the trial ends if you do not cancel. Note that cancellation must be initiated through customer support, not the self-service portal, which has been a source of user complaints.
How do I cancel Metrofax?: Metrofax cancellation requires contacting customer support via live chat or email — there is no self-service cancellation button. Cancellation is confirmed via email with a confirmation number. Multiple users report difficulties cancelling and continued billing after requests, so keep your confirmation email as proof.
What is the difference between Metrofax and eFax?: Both are owned by j2 Global (Ziff Davis) and run on the same underlying platform. Metrofax is positioned as the budget option: more pages for less money, lower overage rates, and up to 10 users per account. eFax charges more but includes HIPAA compliance options and a longer 30-day free trial. For most small business users, Metrofax offers better value — unless HIPAA compliance is required.