mFax vs. eFax — which online fax service wins in 2026? We compare pricing, HIPAA compliance, features, and ease of use so you can pick the right one for your business.
Frequently Asked Questions
Is mFax cheaper than eFax?
Yes. mFax Business starts at $20.99/mo with HIPAA compliance included. eFax starts at $18.99/mo but requires upgrading to the $49.99/mo Protect plan to get HIPAA compliance and a BAA — making mFax significantly cheaper for healthcare and regulated businesses.
Is eFax HIPAA compliant on all plans?
No. eFax only includes HIPAA compliance and a Business Associate Agreement (BAA) on its Protect plan ($49.99/mo) and the custom Corporate plan. The entry-level eFax Plus and eFax Pro plans are not HIPAA compliant.
Does mFax have a mobile app?
Yes. The mFax consumer app is available on both iOS and Android, letting you send a fax from your phone in under 2 minutes. For team and business accounts, mFax also offers a web-based dashboard at app.mfax.to.
How does eFax cancellation work?
eFax cancellations must be done by phone — you cannot cancel online. Users frequently report long hold times and retention pressure. If you're on an annual contract, you may face early termination fees. Always cancel before your renewal date.
Which fax service is better for healthcare?
mFax Business is the better choice for healthcare providers. HIPAA compliance and a BAA are included on all plans starting at $20.99/mo, whereas eFax requires the $49.99/mo Protect plan. For a full comparison of HIPAA-compliant options, see our [guide to HIPAA compliant fax services](/blog/best-hipaa-compliant-fax-services/).