Can you send a fax through Zoom?

Yes, but only if you have a Zoom Phone license. Zoom's standard video meeting plan does not include fax. With Zoom Phone, the fax feature appears under the Phone tab in the Zoom app. It must first be enabled by your account administrator.

Zoom fax is included with qualifying Zoom Phone plans — it is not sold as a standalone free service. Higher-tier plans (Business Plus, Premier) include unlimited faxing. Lower-tier plans like Zoom Phone Pro include a pooled 50 pages per user per month. Overage pages are billed additionally.

What are the limitations of Zoom Phone fax?

Zoom Phone fax is US and Canada only, black and white only (no color), and unavailable in the Zoom web app (desktop or mobile app required). It does not support encrypted PDFs. Maximum file size is 50 MB and maximum 300 pages per fax.

Is Zoom fax HIPAA compliant?

Zoom encrypts fax data in transit with TLS, but Zoom does not explicitly advertise a Business Associate Agreement (BAA) for its fax feature the way dedicated fax services do. For healthcare organizations that need a signed BAA, a dedicated HIPAA-compliant fax service like mFax Business is a more reliable choice. See our [HIPAA compliant fax guide](/blog/hipaa-compliant-fax/).

Do I need Zoom Phone to fax with Zoom?

Yes. Fax is not available in standard Zoom Workplace (video meetings only). You must have an active Zoom Phone license and an administrator must enable the fax feature in your account before you can access it.

Zoom Fax: Can You Fax Through Zoom?

Zoom does have a fax feature — but only if you pay for Zoom Phone, and it comes with real limitations. Here's what Zoom fax can and can't do, and the best alternatives if it doesn't fit your situation.

Frequently Asked Questions

Can you send a fax through Zoom?: Yes, but only if you have a Zoom Phone license. Zoom's standard video meeting plan does not include fax. With Zoom Phone, the fax feature appears under the Phone tab in the Zoom app. It must first be enabled by your account administrator.
Is Zoom fax free?: Zoom fax is included with qualifying Zoom Phone plans — it is not sold as a standalone free service. Higher-tier plans (Business Plus, Premier) include unlimited faxing. Lower-tier plans like Zoom Phone Pro include a pooled 50 pages per user per month. Overage pages are billed additionally.
What are the limitations of Zoom Phone fax?: Zoom Phone fax is US and Canada only, black and white only (no color), and unavailable in the Zoom web app (desktop or mobile app required). It does not support encrypted PDFs. Maximum file size is 50 MB and maximum 300 pages per fax.
Is Zoom fax HIPAA compliant?: Zoom encrypts fax data in transit with TLS, but Zoom does not explicitly advertise a Business Associate Agreement (BAA) for its fax feature the way dedicated fax services do. For healthcare organizations that need a signed BAA, a dedicated HIPAA-compliant fax service like mFax Business is a more reliable choice. See our [HIPAA compliant fax guide](/blog/hipaa-compliant-fax/).
Do I need Zoom Phone to fax with Zoom?: Yes. Fax is not available in standard Zoom Workplace (video meetings only). You must have an active Zoom Phone license and an administrator must enable the fax feature in your account before you can access it.