By Sarah Martinez · Published May 6, 2026 · Updated June 8, 2026 · 8 min read
Quick Answer: ViewMyFax is a virtual fax portal powered by CBTS and distributed through telecom resellers—you can't sign up directly. If you need a simpler fax solution you can start using right now, mFax.to lets you send faxes from your phone or browser in under 2 minutes, no provider required.
Searching for "view my fax" online returns a mix of results: a customer portal called ViewMyFax, a feature inside Fax.Live, and general questions about how to check your fax history. This guide focuses on ViewMyFax (viewmyfax.com)—the virtual fax portal provided by CBTS—covering exactly what it is, how to use it, what it costs, and when a more flexible alternative makes sense.
What Is ViewMyFax?
ViewMyFax is a web-based virtual fax customer portal operated by CBTS (Cincinnati Bell Technology Solutions), a Columbus, Ohio-based telecom and IT services company. The platform lets business customers send and receive faxes through a browser—no physical fax machine, no phone line, no fax software to install.
Here's the catch: ViewMyFax is not a service you can sign up for directly. It operates as a white-label platform distributed through telecom resellers and ISPs. Providers like Cool Telecom, Waddell Solutions, SmartVox, and others offer virtual fax (vFax) accounts to their customers and route those customers through the ViewMyFax portal for day-to-day management.
Who uses ViewMyFax?
ViewMyFax is primarily used by small and mid-size businesses whose telecom provider bundles virtual fax as part of a phone or internet service package. If you received login credentials from your ISP or VoIP provider and were directed to viewmyfax.com, you're a ViewMyFax customer.
This reseller model means the pricing, support, and specific feature set you get depend on your provider—not on ViewMyFax itself. CBTS powers the back-end infrastructure; your provider handles the customer relationship.
How ViewMyFax Works
ViewMyFax is a cloud fax platform—faxes travel over the internet rather than analog phone lines. When you send a fax through the portal, ViewMyFax converts your document into a fax-compatible format and transmits it digitally. Incoming faxes arrive via the same network and are delivered to your email inbox or stored in the portal.
The three main ways to interact with ViewMyFax:
| Method | How it works |
|---|---|
| Web portal | Log in at viewmyfax.com, upload a file, enter a fax number, send |
| Email-to-fax | Send an email with your document attached to a special address—it's transmitted as a fax |
| Fax-to-email | Incoming faxes are converted to PDF and delivered to your email inbox automatically |
This fax-to-email workflow is the main selling point: you never have to open the portal to receive a fax. Everything lands in your inbox.
How to Log In and Use ViewMyFax
Get your credentials from your provider
ViewMyFax accounts are provisioned by your telecom or ISP provider. Check your welcome email or contact your provider's support team to get your username (usually your 10-digit fax number) and password.
Log in at viewmyfax.com
Go to viewmyfax.com or the direct login URL your provider gave you (some resellers use a branded portal). Enter your username and password. Use the "Forgot Password?" link if needed—it triggers a reset to your account email.
Send a fax
From the dashboard, click New Fax (or the equivalent in your provider's portal). Enter the recipient's fax number, attach your document, add a cover note if needed, and hit Send. ViewMyFax supports PDF, Word, Excel, TIFF, JPG, and several other formats—up to 5 attachments per transmission.
View received faxes
Incoming faxes appear in your Inbox inside the portal and are also emailed to your registered address as PDF attachments. You can search fax history by sender name, date, or fax number, and download or forward any fax directly from the portal.
Manage your account
The portal lets you update contact lists, configure email-to-fax settings, manage multiple fax numbers (if your plan includes them), and view billing information. For plan changes or cancellations, you must contact your provider—not ViewMyFax directly.
ViewMyFax Pricing
ViewMyFax pricing is set by your reseller, not by CBTS. There's no public pricing listed on viewmyfax.com. That said, plans sold through providers typically follow this structure:
| Plan type | Typical price | Pages included |
|---|---|---|
| Home / Personal | ~$5–8/month | 100–150 pages |
| Small Business | ~$12/month | 200 in / 200 out |
| Power User | ~$25/month | 500–600 pages |
| Overage | ~$0.10/page | Per page beyond limit |
International faxing is available through most providers at variable per-page rates, depending on destination country.
Pricing varies by provider
These figures reflect typical plans sold through ViewMyFax resellers. Your actual price may differ. Contact your telecom or ISP provider for your plan details. If you're unsure who your provider is, check the welcome email you received when your fax account was set up.
ViewMyFax: Supported File Formats
One of ViewMyFax's practical strengths is broad file format support. You can attach any of the following when sending a fax through the portal or via email-to-fax:
- PDF (recommended)
- JPG / JPEG
- TIFF
- Adobe PostScript
- Microsoft Word (.doc, .docx)
- Microsoft Excel (.xls, .xlsx)
- CSV
- HTML
- Plain text (.txt)
Maximum of 5 attachments per fax. For multi-page faxes from different files, combine them into a single PDF first using a tool like the free mFax Merge PDF utility.
ViewMyFax: Pros and Cons
ViewMyFax (CBTS vFax)
ViewMyFax is a solid backend fax infrastructure for businesses already bundled into a provider's telecom package. It covers the basics reliably, but the indirect access model and provider-dependent support make it frustrating for users who want a direct, self-service experience.
Pros
- No fax machine or phone line required
- Fax-to-email delivers faxes straight to your inbox
- Broad file format support (PDF, Word, Excel, TIFF)
- Web portal accessible from any browser
- Email-to-fax makes sending simple
Cons
- Cannot sign up directly — access only through a reseller
- Pricing is not transparent — varies by provider
- Cancellation requires going through your provider, not the portal
- Some users report session timeouts and outdated UI
- No mobile app — browser-only on mobile devices
- No HIPAA compliance for healthcare faxing
- Customer support depends on your reseller's quality
Common ViewMyFax Issues
"I can't figure out how to cancel"
This is the most common complaint. Because ViewMyFax is distributed through resellers, you cannot cancel through the portal itself. You must contact your telecom or ISP provider to cancel your virtual fax service. If you signed up through CBTS directly, contact CBTS customer support. Getting your provider on the phone and explicitly confirming cancellation in writing is the safest approach.
"I'm still being charged after cancellation"
A known issue with reseller-model services: billing sometimes continues if the cancellation isn't fully processed on both the provider's side and CBTS's side. Keep a record of your cancellation request with a date and confirmation number.
"The portal keeps logging me out"
Session timeout is set aggressively on the ViewMyFax portal. If you're frequently logged out mid-session, it's a known UX limitation of the platform. There is no user-adjustable timeout setting.
"My fax is stuck — I can't see if it went through"
The portal does not always provide a clear real-time outbox status. If you need confirmation that a fax was delivered, look for a delivery confirmation email from your provider. If none arrives within 30 minutes, contact your provider's support team.
For troubleshooting fax delivery
Most delivery failures on ViewMyFax trace back to the recipient's fax line being busy or incompatible. See our guide to why faxes don't go through for a full diagnostics checklist.
Best ViewMyFax Alternatives in 2026
If ViewMyFax's reseller model, opaque pricing, or limited mobile experience doesn't meet your needs, here are the top alternatives you can sign up for directly:
1. mFax — Best for Mobile Faxing
mFax.to is a mobile-first fax app for iOS and Android that lets you send a fax in under 2 minutes: open the app, upload or scan a document, enter the fax number, done. No provider required, no setup call, no bundled telecom package.
| Feature | ViewMyFax | mFax |
|---|---|---|
| Direct sign-up | No (reseller only) | Yes |
| Mobile app | No | iOS & Android |
| Send time | Minutes (web only) | Under 2 minutes |
| Pricing transparency | No (provider-dependent) | Yes |
| HIPAA compliance | No | Available (Business plan) |
| File format support | PDF, Word, Excel, TIFF | PDF, photos, scans |
Over 5 million users have sent faxes through mFax, with a 4.8-star App Store rating and 98% delivery success rate. For occasional personal faxing—medical records, IRS forms, contracts—it's the most direct path from "need to fax something" to "fax sent."
2. eFax — Best for Enterprise
eFax is the established enterprise choice, with HIPAA compliance on its Corporate plan ($18.99/month and up), eSignature tools, and API integrations. It's overkill for personal faxing but strong for regulated industries.
3. Fax.Plus — Best Free Tier
Fax.Plus offers a free tier with 10 pages per month and paid plans starting at $6.99/month. It's SOC 2, HIPAA, and ISO 27001 certified, making it a good choice for small healthcare or legal practices. Covers 180+ countries for international faxing.
4. RingCentral Fax — Best for Teams Already on RingCentral
If your business already uses RingCentral for phone and messaging, fax is included in most plans. It's not a standalone product but an excellent add-on if you're already a customer. See our full comparison of best internet fax services for a detailed breakdown.
5. Fax.Live — Best Simple Subscription
Fax.Live offers a clean, modern interface at $8/month with a free trial. It's a straightforward alternative to ViewMyFax with transparent pricing and direct signup—no reseller needed.
Quick recommendation
For personal or occasional faxing: use mFax. For business with compliance needs: use mFax Business or eFax. For an in-depth comparison, see our guide to the best online fax services for small business.
Is ViewMyFax Right for You?
ViewMyFax makes sense if:
- Your ISP or VoIP provider includes it in your existing plan at no extra cost
- You send and receive faxes from a desktop and don't need a mobile app
- You're comfortable managing your account through your telecom provider
Look for an alternative if:
- You want to sign up and start faxing today without calling a provider
- You need to fax from your phone
- You need transparent pricing or HIPAA compliance
- You're frustrated with the existing ViewMyFax experience
If you just need to receive faxes online without managing an account through a reseller, a direct-subscription service will be far simpler.
Send Your First Fax Now
Skip the telecom provider intermediary. mFax.to gives you everything ViewMyFax offers—and a mobile app—without the reseller model or opaque pricing.
For personal faxing: Download the mFax app, upload your document, and send in under 2 minutes. No machine, no store, no waiting.
For business teams: mFax Business adds HIPAA compliance, virtual fax numbers, team accounts, and a shared dashboard—starting at about $9/mo (billed annually). Unlike ViewMyFax's opaque reseller tiers, you build your own plan with a live calculator, choosing the exact seats and pages you need ($3/seat + $4 per 100 pages) and paying only for what you use.
Whether you're replacing ViewMyFax or looking for a first-time fax solution, mFax.to is the most direct path to getting your document delivered.