MetroFax Review 2026: Pricing, Complaints & Honest Verdict

By David Thompson · Published April 22, 2026 · Updated June 8, 2026 · 11 min read

Quick Verdict (3.4/5): MetroFax is a cheap, capable online fax service with the industry-lowest $0.03/page overage and an excellent mobile app — but it offers no HIPAA/BAA and has notoriously hard cancellation. Best for non-regulated small businesses planning to stay long-term. A 1.4/5 rating on Sitejabber, aggressive cancellation friction, and zero HIPAA compliance tell a story that expert reviewers tend to gloss over.

Metrofax has been around since 1999 — a lifetime in internet years. Today it's owned by j2 Global (now Ziff Davis), the same parent company behind eFax, MyFax, RapidFax, and several other fax brands. That shared ownership matters: all of these services run on essentially the same backend infrastructure, which explains why Metrofax can offer so much page allowance for relatively little money while still turning a profit.

For the core use case — send and receive faxes via email, web browser, and mobile app without a physical machine — Metrofax delivers. Pricing is among the most competitive in the category. The iOS app is polished and highly rated. And the $0.03-per-page overage rate is the lowest in the industry by a meaningful margin.

But the gaps are significant. No HIPAA compliance rules out an entire industry. Cancellation is famously difficult. And the disconnect between expert reviews (4/5) and real customer reviews (1.4–3.2/5) is wide enough to deserve serious attention.

Metrofax at a Glance

Metrofax Pricing Plans (2026)

Metrofax offers three plans with annual billing discounts of approximately 17%. The prices below are billed monthly — annual billing reduces each tier by around $2/month.

Key pricing facts:

• Overage rate: $0.03/page on all plans — roughly 3× cheaper than eFax ($0.10/page) and MyFax ($0.10/page)
• Free trial: 3 days — credit card required; charged automatically when trial ends
• Annual discount: ~17% off monthly rate (about $75–$90/year in savings)
• No startup fee on any plan

The $0.03 overage rate is the standout number here. For users who occasionally exceed their monthly allowance, Metrofax won't punish them — unlike most competitors.

MetroFax runs frequent promotions and changes pricing often — confirm current rates on metrofax.com before subscribing.

How Metrofax Pricing Compares

On raw page-per-dollar math, Metrofax is one of the best deals in the market. The Value plan at $14.95/month for 1,000 pages is difficult to beat for users who send and receive faxes regularly.

Metrofax Features

What Metrofax Does Well

Page volume and overage pricing are the headline strengths. At the Essential tier, 500+ pages covers most small business faxing comfortably. At the Value tier, 1,000 pages is enough for medical offices, real estate agents, and insurance professionals — though healthcare users should note the HIPAA gap discussed below. When you go over, $0.03/page means a 100-page overage costs just $3 rather than $10.

The mobile app is a genuine standout. The iOS app holds a 4.7/5 rating from over 3,185 App Store reviews as of June 2026 — among the highest ratings for any fax service app. Features include camera-based document scanning, push notifications for incoming faxes, fax preview before sending, and full inbox/outbox management. Tom's Guide has called it one of the best mobile fax apps available.

Multi-user support is more generous than most competitors. Metrofax allows up to 10 users per account — double the 5-user cap at eFax and MyFax. For small teams sharing a fax number, this matters.

Unlimited encrypted cloud storage is included on all plans. Every fax sent and received is stored indefinitely, organized in custom folders with tagging support. This is a meaningful advantage over services that limit history to 30 or 90 days.

Broadcast faxing supports up to 50 recipients per fax — useful for businesses that send the same document to multiple recipients at once.

For more context on how these features compare across platforms, see our roundup of the best online fax services.

Where Metrofax Falls Short

No HIPAA compliance is a hard disqualifier for regulated industries. Metrofax does not offer a Business Associate Agreement (BAA), which is a legal requirement for any fax service handling Protected Health Information (PHI). Healthcare providers, dental offices, mental health practices, insurance companies handling medical claims, and any other HIPAA-covered entity cannot legally use Metrofax.

No e-signatures means documents that require a signature must be printed, signed by hand, and re-scanned before faxing. Competitors like eFax and HelloFax include e-signature functionality. For businesses that regularly fax contracts or authorization forms, this is a material limitation.

No cloud storage integrations (Google Drive, Dropbox, OneDrive, Box) force users to download documents before uploading them to fax. HelloFax's native Dropbox and Google Drive integration is a meaningful workflow advantage by comparison.

No developer API means Metrofax cannot be integrated into custom business software, CRMs, or document management systems. Teams with technical integration needs should look elsewhere.

No international fax numbers. Metrofax only provides US and Canadian local numbers and toll-free numbers (844, 855, 866, 877, 888 prefixes). If you need a UK, Australian, or EU fax number, Metrofax cannot help.

MetroFax Reviews & Complaints: Expert Scores vs Real Customers

MetroFax reviews split sharply: experts rate it ~4/5 for price and app quality, while real customers average 1.4–3.2/5, citing hard cancellation, billing after cancellation, and immediate data deletion on payment failure.

The most telling thing about Metrofax is the divergence between what experts say and what paying customers report.

Expert reviewers evaluate the product in a controlled, short-term context: sign up, send some faxes, assess the features, write the review. By that standard, Metrofax performs well — clean interface, generous pages, good app.

Real customers rate a different experience: what happens when they try to cancel, when a payment card expires, or when they encounter a billing dispute. The themes in negative Trustpilot and Sitejabber reviews are consistent:

• Cancellation friction: Cancellation requires contacting support (no self-service option). Multiple users report continued billing for one to three months after submitting cancellation requests.
• Immediate data deletion on payment failure: If a saved payment method expires or declines, Metrofax suspends the account and deletes stored fax data immediately — no grace period, no warning email, no backup option.
• Number porting out difficulties: Users who want to take their fax number to a competing service report resistance and bureaucratic obstacles.
• App regression bugs: Recent updates introduced issues where the sent fax mailbox displayed only phone numbers instead of subject lines, and the fax viewer replaced intuitive swipe navigation with unresponsive click arrows.

Is MetroFax Legit and Safe?

Yes, MetroFax is a legitimate, long-running service — operating since 1999 and owned by Consensus Cloud Solutions, the former j2 Global / Ziff Davis fax division behind eFax and MyFax — with encrypted cloud storage. But it is not low-risk: customer ratings sit at 1.4/5 (Sitejabber) to 3.2/5 (Trustpilot), driven by recurring billing and cancellation complaints. Legit, but go in knowing how to leave.

On the safety side, MetroFax is fine for general business faxing in non-regulated industries, but it is not HIPAA compliant (no BAA) — so it is neither safe nor legal for Protected Health Information. It also deletes stored fax data immediately on payment failure, so keep your own backups of anything important.

MetroFax account login is at metrofax.com (My Account); there is no separate app login portal.

How to Cancel MetroFax

MetroFax has no self-service cancellation button — you must cancel through customer support, typically via live chat. When you do, get a confirmation number and keep the confirmation email as proof, because multiple users report continued billing for one to three months after submitting a cancellation request. If a saved card later expires or declines, MetroFax suspends the account and deletes stored fax data immediately, with no grace period, so cancel deliberately and back up anything you need first.

mFax lets you cancel self-service from the dashboard — no support ticket required.

MetroFax Free Trial: How It Works

MetroFax offers a 3-day free trial. A credit card is required, and it will be charged automatically when the trial ends if you have not cancelled — and because cancellation runs through support rather than a button, you cannot count on cancelling at the last minute. Set a calendar reminder for day two so you can decide and, if needed, start the cancellation process with time to spare. You can start the trial on metrofax.com.

Who Should Use Metrofax?

Metrofax is a reasonable choice if:

• You need basic email-to-fax or web/mobile faxing for a non-regulated business
• You send a high volume of pages and want the cheapest possible overage rate
• You primarily fax within the US and Canada
• You plan to stay with the service long-term (avoiding the cancellation experience)
• You want a proven mobile app with high App Store ratings

Avoid Metrofax if:

• You are in healthcare, mental health, dental, legal, or any HIPAA-regulated field
• You need e-signatures on documents before faxing
• You need Google Drive, Dropbox, or other cloud storage integration
• You need an international fax number
• You require developer API access for software integration
• You value responsive customer support

Metrofax Alternatives Worth Considering

If Metrofax's gaps are dealbreakers for your use case, here are the most common alternatives:

mFax Business — The strongest alternative for teams that need HIPAA compliance without enterprise pricing. Unlike Metrofax's rigid fixed tiers, you build your own plan — choose the exact seats and pages you need with a live calculator and pay only for what you use, from about $9/mo. Every plan includes a BAA, virtual fax numbers, team accounts, and a web dashboard. For mobile-first individual faxing, the mFax app covers all the basics.

eFax — Metrofax's Consensus/j2 sibling, priced higher ($18.99/month) but with HIPAA compliance on its Protect plan ($49.99/month), a discounted first month instead of a free trial, and e-signature support. Better for enterprises and regulated industries.

HelloFax — Owned by Dropbox, best for Google Workspace and Dropbox-native users who need cloud storage integration and e-signatures. From $9.99/month.

Fax.Plus — Competitive pricing with a genuine free tier, Swiss-based security certifications, and broad international coverage. HIPAA compliance requires the Enterprise tier ($79.99/month).

MetroFax vs eFax

MetroFax and eFax are the two most-compared budget-to-mid fax services, and they share an owner. Here is how the entry tiers line up:

Both are Consensus/j2 siblings on the same backend; MetroFax is the cheaper, higher-page-allowance option, while eFax is pricier but offers a paid HIPAA tier. For the full breakdown, see our eFax review.

For a full side-by-side breakdown, see our best online fax services comparison.

Final Verdict

Metrofax is not a bad product — the fax service itself works, the app is excellent, and the pricing is competitive. But "the service works" is not the full story.

The no-HIPAA policy rules out a significant portion of the professional market. The cancellation experience, documented consistently across hundreds of reviews, is a structural problem. And the contrast between a 4.7-star app rating and a 1.4-star service rating tells you exactly what kind of company you are dealing with: the product is fine; the business practices around billing and retention are not.

For freelancers, small business owners in non-regulated industries, and occasional faxers who value low overage costs and a good mobile app, Metrofax is a workable option. Go in with clear expectations and know how you'll cancel before you sign up.

If HIPAA compliance, cloud integrations, or responsive support are requirements, look at mFax Business for compliance-first faxing, or mFax.to for straightforward mobile faxing without the enterprise baggage.

Try mFax free — send your first fax in under 2 minutes, no commitment required.