By David Thompson · Published April 24, 2026 · Updated June 8, 2026 · 10 min read
MyFax has been around for well over two decades — it's one of the original email-to-fax services, backed by the same j2 Global (now Ziff Davis) infrastructure that powers eFax. That history is both its strength and its problem.
On paper, the myfax reviews look decent: a 14-day free trial, plans starting under $9/month annually, and support for 178+ file formats. In practice, the picture is more complicated. Trustpilot sits at 3.3 out of 5. Sitejabber, where complaints congregate, scores it 1.2 out of 5. TechRadar gave it 2.5 stars, calling it "mediocre efficiency and security at an inflated price."
This review covers everything: what MyFax actually offers, how its pricing stacks up, what real users say about it, and which alternatives deliver more value for similar or lower cost.
Quick Verdict
MyFax is fine for very basic, low-volume personal faxing — and little else. No HIPAA compliance, no integrations, no API, and an outdated interface make it a poor fit for businesses. Its lowest tier ($8.25/mo annually) gives you just 100 pages — half what competitors like Fax.Plus offer at a lower price. For anything beyond occasional personal use, the alternatives below are a better deal.
What Is MyFax?
MyFax is an online fax service that lets you send and receive faxes without a fax machine or dedicated phone line. You get a dedicated fax number, and faxes arrive as PDF or TIFF attachments in your email inbox. You can send faxes by emailing them to [recipient-number]@send.myfax.com, through the MyFaxCentral web portal, or via the iOS and Android apps.
It's owned by j2 Global (now Ziff Davis) — the same parent company as eFax, the dominant enterprise fax brand. Think of MyFax as the budget sibling: stripped of eFax's enterprise features but built on the same underlying infrastructure.
MyFax launched in the mid-2000s and hasn't changed dramatically since. That legacy is visible in the interface — multiple reviewers describe it with phrases like "Windows 95 aesthetics" and "very clunky and outdated." For a service that charges up to $45/month, that's hard to justify when newer competitors offer polished modern UX at lower prices.
MyFax Features
MyFax covers the fundamentals of email-to-fax without much beyond them.
Core features include:
- Email-to-fax sending: Attach a document and email it to the recipient's fax number. Supports up to 8 file attachments per fax.
- Fax reception via email: Incoming faxes arrive as PDF or TIFF attachments.
- MyFaxCentral web portal: Browser-based dashboard for sending, viewing, and managing faxes.
- Mobile apps: Free iOS and Android apps for on-the-go faxing.
- Fax broadcasting: Send to up to 9 recipients via email, or up to 50 via the web portal.
- Multi-user access: Up to 5 email addresses can send and receive under one account.
- 178+ supported file formats: PDF, Word, Excel, and most common document types.
- Unlimited fax storage: All faxes archived for the life of the account, searchable by name, date, fax number, or tags.
- Delivery confirmation: Real-time tracking and receipt on every sent fax.
- Fax number options: Local, toll-free (US and Canada only), and select international numbers.
- Automatic retry: Failed transmissions are retried twice automatically.
- 24/7 support: Live chat, email, and phone support channels.
- 14-day free trial: The longest trial period in the market for a paid fax service.
What MyFax does NOT offer:
| Missing Feature | Why It Matters |
|---|---|
| HIPAA compliance / BAA | Disqualifies it for any healthcare use |
| E-signatures | No built-in document signing |
| API / developer access | Can't integrate with custom workflows |
| Zapier, Slack, Google Workspace integrations | No automation without custom coding |
| Fax blacklisting | Spam faxes count against your page limit |
| Modern UX | Interface is visibly dated, steep learning curve |
| Free tier | No permanent free option |
Spam Fax Warning
MyFax does not offer fax blacklisting. Spam faxes received count against your monthly page allowance. Users on tight plans have reported unexpected overages driven entirely by junk faxes — at $0.10 per page, these add up quickly.
MyFax Pricing Plans
MyFax offers three tiers. All features are identical across plans — the only difference is the monthly page allowance.
| Plan | Monthly | Annual (per mo) | Pages/mo | Overage |
|---|---|---|---|---|
| Home Office | $12 | $8.25 | 100 send + 100 receive | $0.10/page |
| Small Business | $25 | $20.83 | 300 send + 300 receive | $0.10/page |
| Power User | $45 | $37.50 | 600 send + 600 receive | $0.10/page |
Additional fax numbers cost the same as the plan price per month. International fax rates vary by destination and are listed on the MyFax website.
Introductory pricing is sometimes offered for new accounts: first month at $5, $10, or $15 for Home Office, Small Business, and Power User respectively — then regular pricing applies.
The value problem: At $12/month, the Home Office plan gives you 100 pages. Fax.Plus's Basic plan ($8.99/month) gives you 200 pages with HIPAA compliance and modern integrations. MyFax's Small Business plan at $25/month gives you 300 pages — mFax Business uses usage-based pricing from about $9/mo (billed annually) — $3/seat + $4 per 100 pages, with no fixed tiers — plus HIPAA compliance, virtual fax numbers, and a team dashboard.
Cancellation Risk
Always document your cancellation process with screenshots. A persistent pattern of complaints across Trustpilot, Sitejabber, and PissedConsumer describes continued billing after account cancellation. When canceling, get a confirmation number or email and check your statement the following month.
What Real MyFax Users Are Saying
MyFax has a split review profile. On Trustpilot, 81% of reviewers give it 5 stars — but 10% give 1 star, and the platform's 3.3/5 overall score reflects significant trust issues. Consumer complaint platforms tell a starker story.
| Platform | Score | Notes |
|---|---|---|
| Trustpilot | 3.3/5 (1,312 reviews) | Bimodal — many praise individual agents; many report billing issues |
| Sitejabber | 1.2/5 (257 reviews) | Dominated by cancellation and billing complaints |
| TechRadar | 2.5/5 | "Mediocre efficiency and security at an inflated price" |
| GetVoIP | 2.1/5 | 50% would recommend |
| comfax.com | 10/20 | Below average on usability and security |
What users like:
- Email-to-fax setup is genuinely simple — most users are sending within minutes of signing up
- Delivery confirmation gives reassurance that faxes went through
- 14-day trial is long enough to evaluate properly
- Support agents (when reached) are frequently praised for helpfulness
- Reliable for basic, low-volume personal use
What users consistently complain about:
- Difficulty canceling the account — the online option doesn't always work cleanly
- Billing continues after cancellation in reported cases
- The web interface looks and feels like software from 2005
- Spam faxes eating into monthly page limits
- Phone support lines sometimes reported as non-functional
MyFax is a workable fax solution for someone who sends the occasional personal fax and doesn't mind a dated interface. It becomes a poor choice the moment you need HIPAA compliance, integrations, a modern UX, or reliable customer service. The billing and cancellation complaints are too consistent and too numerous to ignore.
Pros
- 14-day free trial — longest in the market
- Simple email-to-fax setup, no learning curve
- Delivery confirmation on every fax
- Supports 178+ file formats
- Broadcast faxing to up to 50 recipients via web portal
- Unlimited fax archive with search
- Mobile apps for iOS and Android
- No long-term contracts required
Cons
- Not HIPAA compliant — no BAA available
- Spam faxes count against your page limit
- Notoriously difficult to cancel (widespread complaint)
- Reports of continued billing after cancellation
- Web interface is visibly outdated and clunky
- No API, integrations, or e-signatures
- Poor value vs. competitors at every price tier
- Low ratings on Sitejabber (1.2/5) and GetVoIP (2.1/5)
Is MyFax HIPAA Compliant?
No. MyFax is not HIPAA compliant. It does not sign Business Associate Agreements (BAAs), which are a legal requirement for any vendor that handles protected health information (PHI) on behalf of a covered entity.
This is a hard disqualifier for:
- Healthcare providers (doctors, dentists, therapists, hospitals)
- Medical billing companies
- Insurance adjusters handling health claims
- Any business sending or receiving patient records
If your use case involves PHI in any form, skip MyFax entirely. See our guide to HIPAA compliant faxing for what to look for in a compliant solution.
For HIPAA-ready faxing, mFax Business includes encryption, a signed BAA, and audit logging from about $9/mo. SRFax and eFax Corporate are also viable options.
Best MyFax Alternatives in 2026
| Service | Starting Price | Pages/mo | HIPAA | Best For |
|---|---|---|---|---|
| MyFax | $8.25/mo (annual) | 100 | No | Basic personal use |
| mFax Business ⭐ | From $9/mo | Build your own | Yes | Business teams, HIPAA |
| Fax.Plus | $8.99/mo | 200 | Enterprise only | Modern UX, integrations |
| SRFax | $7.95/mo | 200 | Yes | Healthcare, medical offices |
| eFax | $18.95/mo | 150 | Corporate plan | Enterprise, large teams |
| RingCentral Fax | $17.99/mo | 1,500 | Via RingEX only | High volume faxing |
mFax Business — Best for Teams and HIPAA
mFax Business is built for organizations that need faxing to actually work at a business level: HIPAA compliance with a signed BAA, virtual fax numbers, multi-user team accounts, and a clean modern web dashboard. The big differentiator is that it's fully customizable — instead of rigid fixed tiers, you build your own plan with a live calculator, choosing the exact seats (1–35) and pages (200–5,000) you need and paying only for that. From about $9/mo (pay per seat + pages, no fixed tiers), it scales to your volume — at lower cost than MyFax's Small Business tier, with features MyFax doesn't have at any price.
Overage charges are also significantly lower: $0.05/page vs. MyFax's $0.10/page. For high-volume users, that difference compounds fast.
Learn more about how mFax compares to the leading enterprise option in our mFax vs. eFax comparison.
Fax.Plus — Best Modern UX with Integrations
Fax.Plus starts at $8.99/month ($6.99 annually) for 200 pages — twice MyFax's Home Office allowance at a lower price. It offers Google Workspace, Slack, and Zapier integrations, a clean modern interface, an e-signature solution (Sign.Plus), fax blacklisting, and HIPAA compliance on its Enterprise plan. Our Fax.Plus review covers it in detail.
SRFax — Best for Healthcare
SRFax is purpose-built for medical and healthcare faxing. Starting at $7.95/month for 200 pages with full HIPAA BAA included, it's the most cost-effective HIPAA-compliant option in the market. It lacks integrations and a flashy interface, but for a medical office that needs reliable, compliant faxing, it's hard to beat.
eFax — The Enterprise Option (Same Parent Company)
eFax is MyFax's more capable sibling from the same j2 Global stable. It offers HIPAA compliance on corporate plans, e-signatures, API access, and EHR/EMR integrations — but pricing is higher, starting around $18.95/month for 150 pages. If you need enterprise-grade features, eFax delivers them; if you don't, there are cheaper options. See our eFax vs Fax.Plus comparison for how eFax stacks up.
RingCentral Fax — Best for High Volume
RingCentral Fax's entry plan ($17.99/month) gives you 1,500 pages — far more than any MyFax tier. It's overkill for most small users but excellent for organizations with consistent high-volume fax needs. Our RingCentral Fax review covers the HIPAA limitations and plan details.
Which MyFax Alternative Is Right for You?
| Your situation | Best choice |
|---|---|
| Healthcare / HIPAA required | mFax Business or SRFax |
| Small business, team faxing | mFax Business |
| Personal / occasional faxing | Fax.Plus Basic ($8.99/mo) |
| Enterprise, needs API + e-signatures | eFax Corporate |
| Very high volume (1,000+ pages) | RingCentral Fax |
| Tightest possible budget | SRFax ($7.95/mo) |
The honest answer: most people searching for MyFax alternatives land on Fax.Plus (for individuals) or mFax Business (for teams). Both offer more pages at comparable or lower prices, with modern interfaces and features MyFax doesn't have.
Frequently Asked Questions
Is MyFax the same as eFax?
No, but they share the same parent company (j2 Global / Ziff Davis). MyFax is positioned as a budget, stripped-down alternative to eFax. eFax has more features — including HIPAA compliance, e-signatures, and API access — but also higher prices.
How many people can use one MyFax account?
Up to 5 email addresses can send and receive faxes under a single MyFax account. This is suitable for a very small team but limited for organizations with multiple departments or locations. For true multi-user team faxing, mFax Business offers dedicated team accounts.
Does MyFax work internationally?
Yes. MyFax supports sending to international numbers, and local fax numbers are available in select countries outside the US and Canada. Toll-free numbers only work within the US and Canada. International per-page rates vary by country — check the MyFax pricing page for your destination before committing.
Can I port my existing fax number to MyFax?
Number porting is available in certain circumstances — you'll need to contact MyFax sales directly. Not all numbers qualify, and the process can take time. If number porting is critical to your decision, confirm availability before signing up.
The Bottom Line
MyFax is an aging service that works for basic email-to-fax use but falls behind on nearly every dimension that matters for business users in 2026: no HIPAA compliance, no integrations, no API, an outdated interface, and a persistent pattern of cancellation and billing complaints.
The 14-day free trial is a genuine advantage — it's the longest in the market. Use it to test if MyFax meets your needs. But go in with eyes open: if you need HIPAA compliance, a clean UX, or integrations with your existing tools, you'll be better served by a more modern alternative.
For business teams and healthcare use, mFax Business starts at about $9/mo with HIPAA compliance, virtual fax numbers, and a modern team dashboard.
For personal or light faxing, the mFax app lets you send a fax from your phone in under 2 minutes — no fax machine, no monthly commitment required.