By Alexey Spasskiy · Published April 7, 2026 · Updated April 7, 2026 · 9 min read
UPS fax service is available at The UPS Store locations across the United States — more than 5,700 of them. You walk in with your documents, a staff member handles the machine, and you get a printed confirmation when it's done. It works, but the per-page pricing is among the highest of any retail fax option, and the franchise model means rates differ from one store to the next.
This guide covers everything: current 2026 pricing, a step-by-step walkthrough, store hours, how UPS compares to FedEx Office and Staples, and when it makes more sense to skip the trip entirely.
Does The UPS Store Offer Fax Services?
Yes — The UPS Store provides in-store fax service at most of its 5,700+ U.S. locations. Unlike FedEx Office, where fax machines are typically self-service, UPS Store faxing is usually staff-assisted: you hand your documents to an associate, they handle the machine, and you pay at the counter.
Not Every Location Has Fax Service
UPS Stores are independently owned franchises, and not all locations offer faxing. Before making a trip, call your local store or use the UPS Store locator to confirm fax service is available.
One important distinction: The UPS Store franchise locations (the retail stores with printing and mailbox services) are the ones that fax. UPS shipping hubs, drop-off points, and access point locations do not offer fax service. If you search "UPS near me," make sure you're finding a UPS Store, not just a UPS shipping point.
The UPS Store does not offer any online fax service, fax-to-email product, or app-based faxing. Service is strictly in-person.
UPS Store Fax Prices (2026)
UPS fax cost typically runs $1.00–$3.00 for the first local or domestic page and $3.00–$7.00 for the first international page, with additional pages $1.00–$2.00 each. The UPS Store does not publish a national price list — each franchise sets its own rates. The following ranges reflect what customers consistently report paying in 2026:
| Destination | First Page | Each Additional Page |
|---|---|---|
| Local | $1.00–$2.00 | $1.00–$1.50 |
| National (long-distance) | $2.00–$3.00 | $1.00–$2.00 |
| International | $3.00–$7.00 | $3.00–$5.00 |
| Receiving a fax | $1.00–$2.00 | $1.00–$2.00 |
A 10-page domestic fax can cost $15–$20 or more at the upper end of UPS pricing. High-traffic urban locations with higher rent tend to charge toward the top of these ranges.
A few things to note:
- Cover pages are typically provided at no extra charge
- Failed transmissions may still result in a partial charge — ask your store's policy before sending
- Prices are not posted online — always call ahead to get the exact rate at your location
UPS Store Fax Cost Calculator
Estimate your fax cost at The UPS Store vs. mFax. UPS prices vary by location — this uses typical high-end rates.
The UPS Store
Up to $8.00
Local · Plus travel time · Prices vary
mFax App
From $0.99
All destinations · Send from home · 24/7
How to Send a Fax at The UPS Store: Step by Step
Find your nearest UPS Store
Use the UPS Store locator at theupsstore.com. Call ahead to confirm that specific location offers fax service — not all do — and ask for their current pricing.
Prepare your documents
Your documents must be on paper. The UPS Store fax machine does not accept digital files from a phone, USB drive, or email. If your file is digital, print it at a UPS Store self-service print station or bring pre-printed pages.
Know your recipient's fax number
Bring the complete fax number: area code + number for domestic faxes, or country code + number for international. Double-check it before you hand over your documents — you may still be charged for a failed transmission.
Hand documents to a store associate
UPS Store faxing is typically staff-assisted. Give your documents and fax number to an associate at the counter. They will arrange the pages correctly and initiate the transmission.
Wait for transmission to complete
Each page takes approximately 30 seconds to 1 minute. A 10-page fax takes roughly 5–10 minutes, including setup. International connections may be slower depending on line quality.
Collect your confirmation page
Once the transmission is complete, the machine prints a confirmation sheet showing success or failure. Keep this as your proof of delivery.
Pay at the counter
Pricing is charged by the page and collected at the register. Ask for an itemized receipt that shows the page count and destination type.
Bring a Cover Page
Most fax recipients expect a cover page with the sender's name, recipient, and total page count. Generate a free professional one before your visit at the mFax.to cover sheet generator.
How to Receive a Fax at The UPS Store
Most UPS Store locations will accept incoming faxes on your behalf. Here's how:
- Call your local store and confirm they accept incoming faxes
- Ask for the store's dedicated fax number
- Give that number to the person sending you the fax
- Go to the store once you've been notified the fax arrived — or check back within 24 hours
- Show your ID and pay the receiving fee to collect your documents
Receiving typically costs $1.00–$2.00 per page. Faxes are held for 24–48 hours; after that window, unclaimed documents may be discarded.
Privacy Risk with In-Store Receiving
Received faxes wait in a tray or folder at the counter until you pick them up. Store staff may handle your documents. Avoid receiving sensitive materials — medical records, legal filings, financial statements — through an in-store fax service.
UPS Store Hours for Faxing
UPS Store hours vary by franchise owner. Most locations operate on this general schedule:
| Day | Typical Hours |
|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM (some until 8:00 PM) |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | Closed at most locations |
Hours at urban locations are often extended, and some stores open as early as 7:30 AM on weekdays. Sunday hours are inconsistent — many stores are closed, and those that open typically do so for a limited window.
Always verify hours with your specific location, especially on weekends and federal holidays.
UPS vs. FedEx Office vs. Staples vs. Office Depot
All four major retail fax providers require an in-person visit and charge per page. Here's how they compare:
| Service | Local (1st page) | National (1st page) | International (1st page) | Receiving |
|---|---|---|---|---|
| The UPS Store | $1.00–$2.00 | $2.00–$3.00 | $3.00–$7.00 | $1.00–$2.00/page |
| FedEx Office | ~$1.89 | ~$2.49 | ~$5.99 | ~$1.00/page |
| Staples | $1.49–$1.79 | ~$2.39 | ~$5.99 | ~$1.00/page |
| Office Depot / OfficeMax | $1.49–$1.99 | $1.99–$2.49 | $2.99–$4.99 | ~$1.00/page |
Key takeaways:
- UPS Store has the widest price spread — because pricing is set per-franchise, you might pay $1.00/page at one location and $3.00/page at the next. International rates at some locations can hit $7.00 for just the first page.
- FedEx Office is more consistent — pricing is closer to a national standard, with one significant downside: you're charged for failed transmissions (~$1.00).
- Staples has the lowest published local rates and consistent national pricing, making it the better option if price is the top priority and you need to go in-store.
- Office Depot wins on international — rates of $2.99–$4.99 for international first pages are well below both UPS and FedEx.
For a deeper comparison of in-store options, see our complete fax near me guide and our FedEx fax service guide.
Limitations of UPS Store Fax Service
Before making the trip, it's worth knowing what the UPS Store fax service cannot do:
- Physical documents only. You must bring paper. Digital files on your phone, in email, or on a USB drive are not accepted without printing first.
- No volume pricing. Every page is billed at the same per-page rate. A 30-page domestic fax could cost $30–$50+ depending on your location.
- Franchise price inconsistency. Two stores in the same city may charge dramatically different rates. There is no way to check pricing online before going.
- Business hours only. Unlike online fax services, you can only fax during store hours — and Sunday hours are limited or nonexistent at most locations.
- Staff availability. Since faxing is staff-assisted, a busy store means you wait. There is no self-service option at most UPS locations.
- No digital confirmation. You receive a paper confirmation sheet — there is no email receipt or digital audit trail.
- Privacy concerns. Documents are handled by staff, transmitted over an unencrypted line, and received faxes wait in a communal tray. Not appropriate for HIPAA-regulated or other sensitive documents.
- Not all stores offer it. Availability is not guaranteed, and there's no reliable way to check before calling.
When UPS Store Fax Makes Sense
In-store faxing at UPS has genuine use cases:
- You have paper documents you cannot easily digitize or scan
- You're already at a UPS Store for shipping or printing and need to fax in the same visit
- You need a printed confirmation in hand (some legal or government processes require a physical fax receipt)
- You don't have a smartphone or reliable internet access
For most people in most situations, especially those who fax occasionally or need to send a document urgently, there's a faster and cheaper option.
A Better Alternative: Fax from Your Phone with mFax
If you're making the trip to a UPS Store specifically to send a fax, consider whether you can skip the trip entirely. The mFax app lets you send a fax from your iPhone or Android in under 2 minutes — no printing required, no driving, no waiting at a counter.
| The UPS Store | mFax App | |
|---|---|---|
| How to send | In-store only | Any phone or browser |
| 5-page local fax | $6.00–$8.50 | From $0.99 |
| International fax | $3.00–$7.00 first page | Included in plan |
| Hours | Store hours only | 24/7 |
| Delivery confirmation | Paper printout | Email receipt |
| Privacy | Staff handles documents | Encrypted transmission |
| Sunday access | Usually closed | Always available |
Over 5 million people use mFax to send faxes from their phone without a fax machine, a store visit, or per-page fees at retail rates. The app works on iPhone, Android, and any web browser.
For sending sensitive documents — medical records, IRS forms, legal contracts — mFax also supports HIPAA-compliant faxing with end-to-end encryption. See our mFax Business plans for team and compliance features.
Try mFax.to — upload your document, enter the fax number, and send. No store. No line. No per-page surprises.
Frequently Asked Questions
Does The UPS Store offer fax services?
Yes. Most UPS Store locations offer in-store fax service handled by staff. Not every location is guaranteed to have it — call ahead to confirm availability and pricing before making a trip.
How much does it cost to fax at The UPS Store?
UPS Store fax prices typically range from $1.00–$3.00 for the first domestic page and $3.00–$7.00 for the first international page. Additional pages run $1.00–$2.00 each. Because each store is independently owned, pricing varies and is not available online.
Can I receive a fax at The UPS Store?
Yes. Contact your local store to get their fax number, give it to the sender, then pick up your documents in person. Receiving costs $1.00–$2.00 per page, and faxes are held for 24–48 hours.
Does UPS offer online fax service?
No. The UPS Store offers in-store faxing only — there is no UPS online fax app, portal, or remote submission service. For online faxing, the mFax app lets you fax from your phone or browser in under 2 minutes.
How long does a fax take at The UPS Store?
Roughly 30 seconds to 1 minute per page. A 10-page fax typically completes in 5–10 minutes including setup. International faxes may take slightly longer.
Is UPS or FedEx cheaper for faxing?
FedEx Office typically has more consistent pricing (around $1.89 for a local first page). UPS Store rates vary widely by location — some stores are cheaper than FedEx, others charge significantly more. For reliable low pricing, Staples (starting at $1.49/page local) or an online fax app like mFax are better options.